Frequently Asked questions
Here you'll find answers to the most frequently asked questions about our software, orders, installations, and more.
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100% original software
Only original Microsoft software and licenses.
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Delivered quickly
Ordered before 9 PM, shipped today.
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Personal support
Installation & activation support.
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Secure payment
Pay securely with PayPal, Klarna, and more.
Order & Pay
How do I place an order?
Click on the desired product, add it to your shopping cart and complete your order via checkout.
Which payment methods do you accept?
Bancontact, PayPal, Visa, Mastercard and more.
Will I receive an invoice?
Yes, you will receive an invoice by email after your order.
Why is your software cheaper than at other stores?
By purchasing smartly through reliable suppliers and business partners, we can offer genuine Microsoft software at competitive prices. This way, you benefit from 100% genuine software, without unnecessary intermediate costs.
Shipping
How long does shipping take?
The Netherlands
• €4.95 shipping
• Free on orders over €50
• 1-3 business days
Belgium
• €8.95 shipping
• Free on orders over €100
• 2-5 business days
Germany
• €9.95 shipping
• Free on orders over €100
• 3-7 business days
When will my order be shipped?
Orders placed before 9 PM are usually processed the same day.
Products
Is this genuine Microsoft software?
Yes, we only supply original Microsoft software including product key.
Are the products new and sealed?
Yes, unless otherwise stated, our products are supplied new and sealed.
Will I receive a product key?
Yes, if applicable, the original product key will be included.
Installation & Support
Can I get help with installation?
Yes, we are happy to help you with questions about installation and activation.
What if I don't know which version I need?
Please contact us and we will gladly advise you, or view our Help & Advice page.
Returns
Can I return my order?
Yes, according to our return policy
My product arrived damaged. What now?
Please contact us directly so we can offer a suitable solution.
Need help choosing the right software?
Tell us what you use the software for and which device you have. We'll be happy to help you choose the right version before you order.