Genuine software & licenses

Are your products authentic?

Yes, we exclusively sell original Microsoft software products.

Are the products new and sealed?

Yes, many products are supplied new and sealed, unless otherwise stated on the product page.

Do you sell digital keys?

No, we focus on physical software such as retail USBs, OEM CDs and DVD packaging.

What is the difference between Retail and OEM?

Retail

  • transferable to a new PC
  • official consumer version
  • more flexible

OEM

  • tied to one device
  • intended for installation on a PC
  • often more affordable

Shipping and delivery

How quickly will my order be shipped?

Orders placed before 22:00 are usually shipped the same business day.

How do I receive my software?

You will receive physical software via post, such as a USB stick, CD, or DVD package.

Do you ship with Track & Trace?

Yes, orders are shipped with tracking if available.

Do you ship internationally?

Yes, we ship worldwide. Shipping within NL & BE is free.

Installation and Activation

Is the software ready for installation right away?

Yes, all products are ready for immediate use.

Is the activation code included?

Yes, the activation code is included in or with the packaging.

Can I reinstall the software?

With retail versions, usually yes. OEM versions are often tied to a device.

Can I transfer the software to a new PC?

Retail versions usually do. OEM versions usually don't.

Payments and Security

What payment methods do you accept?

  • iDEAL
  • Bancontact
  • PayPal
  • Credit card

Is ordering safe?

Yes, our webshop uses secure payment methods and SSL security.

Returns

Can I return my order?

Yes, according to Van Schaik Software's refund policy.

Can opened software be returned?

Due to licensing and software terms, opened products may have limited return eligibility.

Business orders

Do you also deliver to businesses?

Yes, we deliver to individuals, self-employed persons, and businesses.

Can I order multiple licenses?

Yes, please contact us for larger quantities or business inquiries.